After my colleague from Deutsche Bahn, the RMV and the Frankfurt public transport companies as customer-friendly, or passed on, I wrote to the RMV and forget job ticket this identity card "for feedback on the topic. The RMV
made it clear that the job ticket is only valid identification card. However, I think the scheme is not optimal from a customer perspective. For the period of treatment (figures for the increased transport Sent payment, Waiting for return of tickets) must pay the customer the trips themselves. In our case, had a weekly ticket is purchased. This raises the question of why it is not possible
back to a central point of the badge to show your ticket to Preserve his job. The standard method is a payment of the fee and the return shipment of the job ticket to the address provided. This should be improved strictly from a customer perspective. To gain a better understanding into what constitutes the legal situation, the answer of the RMV:
Ladies and Gentlemen,
thank you for your e-mail.
The RMV does not carry out ticket checks. This task responsibility of the RMV transport undertakings operating.
Tickets checks are performed on the basis of the common RMV's conditions of carriage and tariff rules. Therefore, we want to go regardless of the illustrated jurisdiction to review the ticket to the first in this case, relevant rules and regulations more closely.
First, we want to explain why we in job tickets must unfortunately insist on an official pass. On the one hand is on job tickets no photo of the owner. In acceptance of an identity card or other identification could not be excluded in any case that another Person of the same surname, the job ticket used without permission. The main reason is that the use of a job ticket is generally bound to an employment relationship that can only be detected with the ID card. Another identity document is not suitable. For this reason, it is clearly pointed out that job tickets represent only in conjunction with the ID card a valid ticket.
Under § 7 (2) of the Joint RMV transport conditions continue, the following applies: "A ticket which is only in connection with a credential ... entitled to carry, it is not valid and can be revoked if the badge ... . Not presented on request "is
§ 8 (1) herein shall also apply:" A passenger has to pay a higher fare so whenever he ... 2. a valid ticket has procured, but this may not show during a check. (2) The increased transport price is 40,00 €. (3). For the amount paid represents the test personnel from a receipt that is valid until the end of the journey as a ticket. If the high transport charges are not paid immediately, shall receive a payment request as soon as the particulars have been identified. This applies until the end driving as a ticket. ... "(5) The increased transportation charge is reduced to 7.00 € ... If the passenger is the holder of a personal, non-transferable season ticket and within a week of the determination date for the transport company to which he has paid for the increased transport rates or to which he is obliged to pay, on presentation of a valid, personal time card, the He was at the time of the finding of a valid season ticket holders ...".
The provisions described you may perhaps appear to be cumbersome and not customer friendly. We also want to assure you that we are for have your personal situation in this case and your anger at the Vorkommisse understanding. However, we ask you to understand that we two million passengers have to insist on certain rules. Otherwise we would abet the possible abuse, which ultimately would be detrimental to the community of paying passengers. Unfortunately, even with job tickets scams are not excluded.
Other RMV-way tickets can be revoked if you have not used according to the fare rules and conditions.
We would always recommend in such a case, the Service card in principle, the 7.00 euro as soon as possible to be paid on the relevant transportation companies to ensure that the job ticket re-delivery. Also in the DB remains the job ticket first few days in Frankfurt , so that it can be returned at that time relatively quickly. The precondition is confirmed that a DB point of sale, the existence of the service card and the receipt of € 7.00 and the latter is sent to the known through the sales offices fax number in Frankfurt.
additionally required for tickets that are needed for the period in which the job ticket for the passenger to feed is not available, be no reimbursement is granted.
Sincerely
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